Privacy Policy

Including but not limited to your name, email address, phone number, company information, etc. This information is primarily collected when you register an account, use our services, or contact us.

We collect information about how you use our services, including access times, page views, feature usage, device information, IP addresses, and other technical data.

Digital files you upload to our platform and their metadata, including file names, sizes, formats, upload times, etc. We do not view or analyze your file content.

Processing your orders, managing your account, providing technical support, sending download links and related notification emails.

Analyzing usage patterns to improve our service features, user experience, and system performance. All analysis is based on anonymized or aggregated data.

Complying with applicable legal and regulatory requirements, including tax reporting, anti-money laundering checks, and other compliance obligations.

Your data is primarily stored in Cloudflare R2's globally distributed storage network, ensuring fast access and high availability. Data centers are located in facilities that comply with international security standards.

We use HTTPS encryption for transmission, access controls, regular security audits, data backups, and other technical measures to protect your information. Employee access to data requires strict permission controls.

We only retain your information for the necessary period. Account data is retained for 90 days after account closure, file data is retained according to your settings, and order data is retained for 7 years to meet tax requirements.

With third-party partners who help us provide services, such as cloud storage providers (Cloudflare), email service providers, payment processors, etc. These partners can only access information within the scope necessary to provide services.

When required by law or when government agencies make lawful requests, we may need to disclose your information. We will notify you of such requests to the extent permitted by law.

If our business undergoes a merger, acquisition, or asset transfer, your information may be transferred as part of the business assets. We will notify you in advance of such changes.

You have the right to know about our processing of your personal information, including processing purposes, data categories, storage periods, etc. You can view through account settings or contact us for relevant information.

If you find that the information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement this information.

In specific circumstances, you have the right to request that we delete your personal information, such as when the information is no longer needed for its original purpose, when you withdraw consent, etc.

You have the right to obtain your personal information that you provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit this information to other service providers.

If we process your personal information based on your consent, you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

These cookies are necessary for the normal operation of the website, including authentication, security protection, session management, and other functions. You cannot disable these cookies.

Used to remember your preference settings, such as language selection, theme settings, etc., to provide a personalized user experience.

Help us understand how users use our services so we can improve functionality and performance. This data is collected and analyzed anonymously.

Informing you of important changes to the privacy policy through email notifications, website announcements, in-app notifications, and other means.

The updated privacy policy will take effect 30 days after publication. If you continue to use our services after the effective date, it means you accept the updated policy.

Email: privacy@easydigitaldownload.com We will respond to your request within 30 days of receiving it. For complex requests, we may need additional time, but will not exceed 90 days.